Description:

DELIVERY & RETURNS

• United States
• Canada

WHERE ARE YOU LOCATED?

FANDOMANIAX (G&S PRINTS PTE LTD) We're happily based at a secret ninja village deep in the mountains of Singapore, the Heart of South East Asia. It’s where most of the ninjutsu magic happens, but we do have a branch office in the US @ Portland, OR.

Business license: 201810971C

MY CARD WAS DECLINED. HOW COME?

Please contact customer support if you are facing issues with checkout.

OUR SHIPPING PROMISE:

FANDOMANIAX (G&S PRINTS PTE LTD) partners with global Artisans & Suppliers to provide you great products at great prices. This means that your order is shipped from global areas such as Thailand, Wakanda, China, India, etc. through our partnership with USPS/EMS.

Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive. Please do not panic if it does not receive it immediately. Your item is safely on its way, borne by our horde of flying blue cats.

We offer international shipping options, too, so you can get amazing fandom merch no matter where you are!

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If time is still running on your watch, we can safely rule out interference from time-manipulating aliens.

Are you buying from outside of the U.S. (Canada, in particular)? Your country's customs department may decide to hold your items at the border temporarily, often without explanation, eh!

Note: Canada's customs department takes a particularly long time to resolve these holds. Don’t worry, though. This doesn’t happen a good deal of the time. But if your order has been held up, we suggest calling your country's customs department directly and ask that they release your items immediately. Or else. ;)

Note: Still no luck with the customs release? No problem! Tell us and we'll send a replacement your way!

CAN I EXCHANGE THE PERSONALIZED PRODUCT I BOUGHT?

We take pride in our work, and all personalized products are made with loving care and tenderness. As such, please help us by selecting the correct size that you need. Our sizes are true to measurement so you don't really have to go 1-2 size up/down.

Personalized products once done, are non-exchangeable

WHAT IS YOUR RETURN POLICY?

It pains us that your product wasn’t to your liking.

If you wish to return the product to us, our return policy lasts 30 days from the date you received the product (i.e. sign over from your local postal service). If 30 days have gone by since, unfortunately we can’t offer you a refund or exchange.

Also, please understand that to be eligible for a Return/Resend/Refund, the product must qualify as:

-Mixed up;
-Having fault on arrival (wrong size, wrong design, wrong item); 
-Not as described on product page.

If we establish that the fault is ours, we'll take it off your hands and pay for the return shipping. J

However, please remember that to be eligible for a return, your item must be unused, and must be in the same condition that you received it. It must also be in the original packaging. To complete your return, we will need a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. The highly advanced but easily-confused androids in charge of making our products won’t know what to do with your item, and this may cause their circuits to go haywire.

NOTE:

We will only accept returns which have been acknowledged by our CS staff. Please contact them through our Contact Us form, a call, or a quick email to SUPPORT@FANDOMANIAX.COM.

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process 

So you ordered fandom merch from FANDOMANIAX. Congrats! A super-awesome package is now on its way to you!

Thanks to our incredible partnerships with super-intelligent alien androids our courier partners, our shipping options are guaranteed to be affordable to you.

Doesn’t matter where you are either: we ship globally, so you can enjoy our exclusive products anywhere you are in the world (unless, of course, you live in another dimension or in a school of magic that shall not be named).

WHEN WILL MY ORDER ARRIVE?

If you ordered a customizable product, please allow a three- to seven-day production time before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you to a T. 

WE PROVIDE EXPEDITE OPTIONS FOR CUSTOMERS. JUST REACH OUT TO OUR SUPPORT STAFF THROUGH

1. MAIL  
2. LIVECHAT 
3. HOT-LNE
AND WE WILL GUIDE YOU ACCORDINGLY. 

Estimated Shipping Time below:

5-12 days:

United States
Canada
Australia
United Kingdom
Norway
Italy
France
Spain
Iceland
Switzerland
New Zealand
Rest of EUROPE

7-20 days:

Singapore
Malaysia
Thailand
Philippines
Cambodia
Japan
Korea
Taiwan
rest of ASIA

28-40 days:

Chile
Monaco
Costa Rica
Mexico
Brazil
Colombia
Rest of the World

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit our order lookup page to track the status and location of your order.